Privacy Policy
This privacy policy explains how Leaf & Glass Florarium collects, stores and uses personal information. It applies to our website, studio enquiries, product orders and maintenance services provided to customers across the United Kingdom. Our goal is to be transparent about processing personal data and to ensure that you understand your rights. The data controller for the purposes of UK data protection law is Leaf & Glass Florarium, 12 Fern Street, London W1T 3AB. You can contact us at [email protected] or by telephone at +44 20 7946 0958 for any privacy questions. We operate in compliance with the UK General Data Protection Regulation and the Data Protection Act 2018. This policy sets out what information we collect, why we need it, how long we keep it and what rights you have in relation to your personal data.
Information We Collect and Purposes of Use
We collect information that helps us provide our services, manage orders and communicate with you. This includes identity details (name), contact details (email address, telephone number and postal address), transaction data (orders, invoices and payment confirmations), and communications (enquiry content, files or images you supply when requesting a quote). Where you agree, we may also collect marketing preferences. We rely on lawful bases such as performance of a contract, legitimate interests for processing related to customer service and service improvement, and consent when required for direct marketing. Personal data is used to respond to enquiries, prepare quotes, process orders, arrange delivery and provide maintenance services. We also use aggregated and anonymised data to improve our offerings and to ensure operational quality. We do not use your information for any purpose incompatible with the original reason it was collected without informing you in advance. If you choose to provide optional details such as photographs of your space, those are used solely to advise on suitable vessels and designs and are deleted when no longer required unless you request otherwise.
Cookies, Third Parties and International Transfers
Our site uses essential cookies to enable core functionality and optional analytics cookies to help us understand site performance. You can accept or reject analytics cookies via the consent control displayed on the site. We may share personal data with trusted third-party processors that support our operations such as payment processing, courier services and secure hosting. Each processor is chosen for its security standards and contractual commitments to protect your data. Where a third party is located outside the UK or the European Economic Area, we ensure an adequate level of protection through appropriate safeguards, for example standard contractual clauses or by relying on an adequacy decision where applicable. We do not sell personal data. If we are legally required to disclose information (for example to comply with a court order or lawful request from a regulator) we will do so while seeking to protect your privacy within the bounds of the law.
Data Retention, Security and Your Rights
We retain personal information only for as long as necessary to fulfil the purposes described in this policy and to meet legal or reporting obligations. Typical retention periods include keeping order and invoice records for accounting and tax purposes in line with UK requirements, and retaining contact preferences until you update them or withdraw consent. We use industry-standard technical and organisational measures to protect data, including encrypted transmission, restricted access controls and secure storage. You have rights under UK data protection law: the right to access the personal data we hold about you, request rectification of inaccurate information, request erasure in limited circumstances, request restriction of processing, object to processing where applicable, and request data portability. Where processing is based on consent you may withdraw consent at any time. To exercise any of these rights or to request a copy of our data handling records, contact us at [email protected] or by post at 12 Fern Street, London W1T 3AB. If you remain unhappy after contacting us you have the right to complain to the Information Commissioner’s Office in the UK.
Contact the Privacy Team
For privacy questions or requests please email [email protected] or write to Leaf & Glass Florarium, 12 Fern Street, London W1T 3AB. Telephone enquiries: +44 20 7946 0958. We aim to respond to privacy requests promptly and within statutory timeframes.